According to the recent study published by Wakefield Research, three out of five travelers are interested in traveling in the next six months and more than two thirds plan to make the same amount of trips, or more, than other years.
Travelers are willing to travel as soon as travel restrictions are lifted, and hotel establishments must be prepared to offer differential experiences that respond to the guest’s connectivity and entertainment needs. The good news are that hotels have partners like ZAFIRO WiFi and ZAFIRO Cast!
Offering a quality WiFi service is vital to ensure guest satisfaction. ZAFIRO WiFi, while providing an optimal connectivity experience, complies with RPGD regulations and guarantees complete privacy of guest information.
In addition to integrating with the PMS, the solution adapts to all types of networks, including the latest generation, such as GPON. On the other hand, the ZAFIRO WiFi management and monitoring tool, (NMS), helps the establishment to access information as valuable as knowing if it is necessary to reinforce the service during breakfast time because at that time there is a greater number of guests in the area, or if a certain guest with a business profile needs extra speed during their stay to be able to work. And most importantly, thanks to ZAFIRO WiFi, the hotel will be able to launch marketing campaigns adapted to the guest, thus reporting an added income.
In addition, with the WiFi welcome back, if the guest has already stayed at the establishment, the solution will remember their previous login and will welcome them again. Feeling at home has never been easier!
The possibility that ZAFIRO Cast offers that the guest can enjoy the content of their mobile devices on the TV in the room is, without a doubt, a success at all levels. This solution, based on Google Chromecast ® technology, has a very simple operation and an even easier implementation process for the hotel.
In addition, in hotels that also have our ZAFIRO WiFi solution, it will be easier for the guest to see their favorite contents since when they go through the captive portal of our connectivity solution, the guest’s devices will automatically pair with Chromecast. Without complications, and in the safest and most efficient way.
Taking into account the importance of privacy and security of guest information, the fact that ZAFIRO Cast has a security system specially developed for the hotel environment is key. In addition to blocking access to unauthorized users, the guest can only share content with the TV in his room and the information that he shares with the TV will be totally private.
In short, the guest demands experiences similar to those of being in his own home. Therefore, hoteliers must be increasingly prepared to have a connectivity solution that responds to needs, while resulting in a safe and reliable investment in an increasingly competitive environment. And as for the ideal solution for your entertainment, ZAFIRO Cast offers a world of possibilities for the guest and their devices in a simple and safe way.
How can we help you? Contact us!
After the pandemic that has transformed the tourism sector, the establishments face the challenge of continuing to offer stays with the high quality that the guest demands, with the added bonus that said guest feels safe and knows that health measures and protocols are being followed . This challenge can only be met with the support of solutions that help the establishment provide an optimal experience while guaranteeing the guest a safe environment. And what are these solutions? ZAFIRO TV and ZAFIRO Cast!
Each user wants to feel as if they were unique and special, so managing the stay through ZAFIRO TV is a guarantee of success. The guest will not only receive personalized messages on the television in their room, but will also interact with a platform whose content has been specifically designed to suit them.
The guest not only has at his disposal a wide range of content for his entertainment (Hollywood premieres and numerous national and international channels), but he can also purchase and contract services such as Room Service or access the most important information of the hotel itself. and all the possibilities offered by the establishment. Thanks to ZAFIRO TV, the establishment will be able to benefit from the sale of services and generate additional income, offering services that the guest can contract directly from the TV.
All this by reducing contact with both staff and objects that would no longer be necessary, such as, for example, the Room Service menu or the list of spa treatments in physical format.
ZAFIRO Cast, a technological solution based on Google Chromecast ® technology, is the perfect complement to complete the experience. Why? Because it gives the guest the feeling of being at home thanks to the possibility of sharing their favorite content, such as series and movies, with the room’s own TV.
On the other hand, taking into account the importance of privacy and the security of guest information, the fact that ZAFIRO Cast has a security system specially developed for the hotel environment is a must. In addition to blocking access to unauthorized users, the guest can only share content with the TV in his room and the information that he shares with the TV will be totally private.
And at the moment in which we find ourselves, this solution acquires a significant value, since the reduction of capacity in the common areas or the limitation of certain types of activities make the room become the center of the room. That is why being able to access regular entertainment and content becomes a plus of satisfaction for the guest.
ZAFIRO solutions provide the hotel with the possibility of creating personalized experiences so that each guest feels unique and special, while offering services, security and entertainment at a single click. What is the ZAFIRO solution for your establishment? Contact us!
The current COVID-19 crisis is having an unprecedented impact on the tourism sector, which has been affected mainly by the movement restrictions applied in different countries, the fear of travelers and the different health protocols according to territory.
Faced with this situation, the guest seeks to have a satisfactory experience, but, above all, to feel safe. For this reason, it is essential that hotel establishments have the ability to comply with hygienic-sanitary protocols and measures, but also with customer expectations.
The way of offering personalized and safe experiences has changed, and it is necessary for hotels to have solutions that, in this new normal, continue to add value and make the guest feel confident about their arrival at the hotel. These solutions are undoubtedly our ZAFIRO solutions.
Ensuring security at every step of the customer journey is imperative, as is protecting employees as well. Regulations regarding COVID-19 are changing rapidly, and more and more measures are being implemented to maintain security at the level expected by the guest.
Thanks to ZAFIRO Mobile, the stay is transformed into a contactless experience. Through features such as online pre-check-in, the guest can streamline processes and avoid waiting times at the reception. And, upon arrival in the room, you can use your own device as a digital key.
ZAFIRO Mobile also allows guests to use their own mobile device as a television remote control, further increasing their security.
This experience is complemented by ZAFIRO TV, a solution through which the guest can watch their favorite national and international channels at all times, enjoy an updated catalog of the latest film premieres and purchase products and services from television using their mobile device.
In addition, thanks to ZAFIRO Cast’s Google Chromecast ® technology, you can pair your devices with the TV in the room to watch your favorite content as if you were at home.
Addressing guests’ concerns about hotel hygiene and interaction with staff and other guests is crucial. Thanks to ZAFIRO Mobile, the guest will not only be able to see at all times and in real time the state of cleanliness of the common areas and the capacity of these, but the hotel staff will be able to check this data from any mobile device, allowing greater control and a timely reaction in case of any kind of problem. In addition, the guest can reserve from their own device the time they want to use the common spaces. Security has never been so easy!
And at the end of the stay? Thanks to ZAFIRO Mobile, the guest will be able to check-out from the same room, and also check their bill and expenses from their own mobile device.
ZAFIRO helps the establishment and the guest in a personalized way from start to finish, creating safe and unforgettable experiences. What is the ZAFIRO solution you need? Contact us!
With the course of the pandemic, more and more companies are facilitating remote work as a short and even long-term solution. For this reason, hotels are not only presented as vacation accommodation options but also as an option to consider for those who have the opportunity to work from anywhere or who, for work, reasons must travel.
The person who travels for work has different needs than those who travel for their vacations. Variety of services, in-room entertainment and quality and safe connectivity are the top priorities for the displaced traveler. Needs that can be answered thanks to ZAFIRO solutions, also creating a unique experience.
Offering a quality WiFi service is vital to ensure a rewarding experience for the guest, especially if they have a series of special needs related to connectivity. ZAFIRO WiFi responds to these needs, while complying with RPGD regulations and ensuring complete privacy of guest information.
In addition to integrating with the PMS, the solution adapts to all types of networks, including the latest generation, such as GPON. On the other hand, the management and monitoring tool of ZAFIRO WiFi, (NMS), helps the establishment to monitor the system, and know the use that they make of the service, being able to adapt it to each situation, thus ensuring efficiency absolute at all times.
So why is the guest solution so positive? ZAFIRO WiFi not only offers a fast and secure platform, but also offers a service adapted to the use that the guest makes of the WiFi network at all times. With ZAFIRO WiFi, the hotel can access information as valuable as knowing if it is necessary to reinforce the service during breakfast time, something important to ensure control of capacity and avoid massive contagions, or if a specific guest with a business profile needs a extra speed during your stay to be able to work efficiently.
Thanks to the ZAFIRO WiFi portal, which can be customized to suit the hotel’s brand, the hotel can offer the necessary Marketing campaigns so that returns and profits are even greater.
In short, the guest demands experiences similar to those of being in their own home, with all possible comforts. For this reason, hoteliers must be increasingly prepared to have a connectivity solution that responds to needs, while resulting in a safe and reliable investment in an increasingly competitive environment.
Guest expectations in the COVID-19 era have overturned the normality of the hotel sector. This new situation has caused consumption habits to change and consequently, so has the tourist.
But not everything is negative, since according to the latest data from a study carried out by the Destinia travel platform, the number of reservations in Spain for the month of September is 45% compared to the same month last year, a figure that, just two weeks ago, was unthinkable with only 12%.
The guest wants to travel, but its demands are more specific than ever, especially realted to the hygienic-sanitary protocols. And, precisely to guarantee its well-being, it opts for those establishments in which prevail contactless solutions that manage to minimize risk situations while contributing to providing a unique stay.
And, how does this change affect hotel establishments? The sector not only has to go a step further in terms of process management, but it must also bet on interactive solutions that guarantee the safety of staff and customers. Solutions like those offered by ZAFIRO.
Thanks to ZAFIRO Mobile technology, the guest can pre-check-in online even before their arrival, and, once in the establishment, use their own device as a digital key, as a portal to access the different hotel services and even as a tool for consulting the capacity and cleanliness of the different areas of the hotel. In addition, ZAFIRO Mobile also allows the use of the guest’s mobile device as a remote control for the room’s television and full control over the guest’s expenses during their stay, along with the possibility of interactive check-out.
But not only ZAFIRO Mobile is the protagonist, since, thanks to ZAFIRO WiFi, the interactive experience goes one step further, ensuring the bandwidth that the guest needs to enjoy the different services through their device. All this guaranteeing the security and protection of your data.
In short, ZAFIRO offers endless digital possibilities, maintaining the hotel’s quality standards and putting technology at the service of a hyper-connected guest in search of a safe and unforgettable experience. What can ZAFIRO do for you? Contact us!