Many hotels and tourist establishments are preparing to open their doors weeks after the world crisis erupted due to COVID-19. But, it is not a habitual reopening, but rather it must comply with the rules and measures established by official organizations in order to carry out the work of the tourism sector with maximum safety and efficiency.
For this reason, the Institute for Spanish Tourist Quality (ICTE), in collaboration with the different territorial sector organizations, chains and hotel companies, has presented a protocol of special measures to reduce hygiene-health risks due to COVID-19, thus trying to make the transition to this new stage easier for hotels.
The hotel must prepare a contingency plan detailing the specific measures it will take to reduce the risk of contagion. This preventive activity must be carried out before returning to normal.
In any case, the most drastic changes contemplated in the different regulations affect the most basic services of the hotel, such as common areas or room equipment. Undoubtedly, the limitation on capacity stands out, ranging from 50 to 60% of the establishment’s capacity (except for more restrictive local regulations).
On the other hand, aspects such as the control of the temperature of the guests upon arrival, the installation of partitions in the receptions to respect the safety distance or the use of Personal Protective Equipment (PPE) between employees along with disinfection stand out. of his post and work utensils after each day.
ZAFIRO, the safe tool for the guest and the hotel
The hotel must make a firm commitment to risk management, leading the systematic implementation of measures aimed at minimizing it. Risk management must be part of all the processes of the establishment, and they must be coordinated with each other. Therefore, solutions such as ZAFIRO can help, not only to maintain security, but also for the adaptation of hotels to this new situation to be much easier.
ZAFIRO makes it possible to send interactive messages in real time to the TV and mobile device of the guest, being able to be informed at all times of the news and news related to the establishment. In addition, this aspect favors the reduction of the use of paper in the rooms and helps to reduce contact with multiple objects that would no longer be necessary.
At the same time, the system is effective to request different hotel services through TV or mobile device, such as the Room Service, thus facilitating the management of this type of process. This is positive also bearing in mind that one of the measures for the sector is to promote payment by card or other electronic means.
Once the stay is finished, it is also possible to check-out interactively, directly from the TV or the guest’s mobile device, again reducing contact times between staff and client, thus increasing security for both groups.
The hotels return to their activity and regain their enthusiasm for making guests’ experiences safe and unforgettable. ZAFIRO will be with you every step of the way, will you let us help you? Contact us!
The pandemic crisis of COVID19 has particularly affected the hospitality industry sector, forcing not only to close its facilities, but to plan and implement specific protocols in order to channel the desired return to normality.
Companies in the tourism sector must implement new formulas that will allow them to regain the confidence of tourists, both nationally and internationally, so that little by little the level of demand prior to the pandemic can be reached. According to Global WebIndex, it is estimated that 60-70% of British and American tourists are already looking for a new date before the cancellation of their holidays. Data such as this means that the sector can see the light at the end of the tunnel, however, it is essential to be prepared to be able to face the reception of new clients in a safe and efficient way in a still complicated situation.
Safety and hygiene will undoubtedly be the priority for the entire hotel industry, but the current scenario in turn requires new solutions to adapt all spaces with the premise of avoiding crowds. Experts agree that technology will be key in this new post-pandemic stage.
ZAFIRO, technology at the service of hotels
This new paradigm has fostered a boost to digitization in the sector. In fact, new protocols to avoid contagion will in many cases require that this digitization be carried out.
The implementation of solutions such as ZAFIRO is now particularly important for its ability to help establishments adapt to the rules and protocols established in the wake of the pandemic.
ZAFIRO not only accompanies the guest throughout the customer journey, but also encourages the hotel to continue providing the most complete service while complying with current regulations. ZAFIRO can help hoteliers in key points of the stay such as the following:
– Upon arrival at the hotel, the guest can easily connect to the WiFi network without requiring any type of interaction with the hotel staff.
– The solution allows key information to be transferred to the different common areas of the hotel, and specific communications can be programmed so that they are visible at the exact moment, from the moment the guest arrives at the facilities and during the course of their stay.
– Once in the room, ZAFIRO makes it possible to send interactive messages in real time to the TV of the guest, being able to be informed at all times of the news and news related to the establishment. In addition, this aspect favors the reduction of the use of paper in the rooms and helps to reduce contact with multiple objects.
-At the same time, the system is effective to request different hotel services through the TV, such as the Room Service, thus facilitating the management of this type of process.
-Once the stay is finished, it is also possible to check-out interactively, directly from the TV, again reducing contact times between staff and client, thus increasing security for both groups.
-The guest can also have all the functionalities of ZAFIRO on their mobile phone, making it a perfect ally for this new stage, even being the TV remote control.
Security, trust and technology: the keys to a return to normality
Guest comfort and safety are paramount to ensure that their stay after COVID-19 remains as successful as it was before the pandemic. Therefore, ZAFIRO is presented not only as an efficient tool to tackle the first stages of returning to normality, but also as a solution that will provide long-term value and help improve guest satisfaction and increase hotel benefits.
ZAFIRO will walk with you to help you deal with this situation and squeeze the full potential of your hotel. We have designed special economic conditions to help you. Do you join the new era of hospitality environment? Contact us!
A recent study conducted by Grupo Hotusa has analyzed how the room of the future could be. The company has resorted to the best source of information: the guest.