ZAFIRO family continues to grow, with new customers placing their trust in us: in more than 80 countries and 150.000 rooms.
Testimonials from our customers
“For Meliá Hotels International it is key to be able to adapt and personalize the experience for each of our clients, for this reason it is essential to create the environment and transmitting the values of each of our brands. ZAFIRO ecosystem has allowed us to configure the platform based on the needs of each brand, the modularity of the system is a key factor when it comes to achieve it and, specifically, with ZAFIRO Cast we have elevated the experience of our customers allowing them to enjoy their own audiovisual content in a simple and secure way in our hotels”
“ZAFIRO Cast allows us to improve and personalize our customers' experience, allowing them to enjoy their own audiovisual content easily and securely.”
"In Palladium Hotel Group we are proud of our mission of turning customers into fans. To achieve this, we focus on improving the experience of our guests, offering them new, relevant, surprising products and services. ZAFIRO allows us to be in touch with the guest of a direct, agile and efficient way. Furthermore, it has become a very important wow moment during the customer journey of our guests, being one of the great attractions during their stay."
"For ATELIER de Hoteles it is essential to offer the customer a unique and totally personalized experience. In this sense, having ZAFIRO as an interactive information and entertainment tool enriches our purpose of providing unique and unforgettable experiences, since for our guests, in addition to being functional, it is simply surprising."
"ZAFIRO provides an important added value to propierties like ours. The solution has helped us to improve our customers' satisfaction and their overall experience. Moreover, it is great to count on trusted partners like ZAFIRO. We are very satisfied, not only with the service provided but also with its after sales support!."
“Our project is unique and we want to make the Syncrosfera Experience felt in all areas of our establishment. For our rooms, we are pleased to have Zafiro TVA to show the services and customize it according to our client in a unique way, like our project .“
“I had the pleasure of working personally with ZAFIRO and was pleasantly surprised by the attention to detail and precise technical capabilities. Given my role, I dedicated myself more to the technical part and always found the answers I was looking for through the Manager, being able to trace any problem to the connected devices. But I was also able to test the content part well and was pleasantly surprised by the many opportunities the service offers.”
“ONYX’s work with ZAFIRO has resulted in a great solution for our properties, and am very much looking forward to adding Amari Watergate Bangkok to our list of projects together. Their attentive and collaborative approach provides the best solution that not only elevates our guests’ digital experience on property, but also reflects well our brand experience.”
"Personally, within all the functionality that it offers, I would highlight the integration with the system, since when checking in the client’s information travels to Zafiro, offering a personalized welcome to the client in the room, as well as being able to personalize the experience of the user without displaying a static interface. On the other hand, I add another point to take into account that it has only been started in OY Valencia and Malaga and it is the Chromecast, since they are the only two hotels of the company with this system in place right now."
"We developed a great partnership with ZAFIRO and their dedication to your needs, is evident in all aspects of our TV system, We appreciate their attention to details and creative approach to bringing our luxury lifestyle scape to a digital level"
"At Room Mate Group we always put people at the center of all our decisions. Our motto is “no” does not exist. We believe that technology has a direct impact on people’s needs, and we are based on creating unique experiences in each of our projects. ZAFIRO provides us with the necessary technology to carry this out, and a solution that allows us to dream that there are no limits to making our hotels unique."
“On a purely technical level, we were pleasantly impressed by how quickly and easily the solution was implemented at our hotel. ZAFIRO’s staff have always demonstrated expertise, experience, and responsiveness. By connecting us with some of its references, ZAFIRO was able to reassure and encourage us, which enabled us to quickly secure all our objectives.Unquestionably, ZAFIRO excels in this type of endeavour in terms of communication and information. The responsiveness and attention to detail of the support team is another aspect that we highly appreciate”
Jérôme JarryHead of IT Infrastructures for the Club Med group
“We contacted and trusted Zafiro because we were recommended by other establishments of the company that already had the system. In the Hotel we had a system that used intermediate devices that forced us to maintain 2 remote controls and that had to be restarted from time to time due to blockages and slowness. We analysed our infrastructure, reusing a large part of the existing material, which saved us a very important cost. Zafiro also contacted the manufacturer of our televisions, getting them to adapt them to their system, thus eliminating the need for the intermediate device and the double remote control. The implementation of the system was done quickly and without complications for us, now we have a much faster and easier to use system for our customer.”
Gustavo Uceda | Carlos ManzanoIT Dept. | Head of SSTT
“At tent Hotels, we have found in Zafiro a solution that goes beyond the conventional. Thanks to this, we can configure the platform so that each client has useful and valuable information not only about the hotel but also about the surrounding area, adding value to our brand positioning based on providing the client with an experience to discover the destination. Through this tool, we simplify the user experience while ensuring that they can enjoy their own content in a comfortable and welcoming environment, making it an enriching experience for everyone.”
Antonio FloresChief Operating Officer of tent Hotels
“Having ZAFIRO has allowed us to offer a quality customer experience to our guests by providing them with a wide range of entertainment options. In addition, the high degree of personalisation means that we can offer additional services and information about our services interactively directly in the rooms. It is worth noting that during the entire implementation and start-up process, any issues we have had (which is logical as it is a new opening) have been resolved within hours. We would definitely count on them again.”
Miguel FeriaDirector of Alcázar Hotel Sóller
“The implementation of ZAFIRO’s solutions has significantly raised the quality of our services, allowing us to offer our guests a more personalised and satisfying experience. The integration has been seamless, and ZAFIRO’s ongoing support has been invaluable in optimising our services.”
Eva Magaldi OriaDirector of Hotel Rhin Garden
“The integration with ZAFIRO has been really good for us. The support team’s response is fast in solving problems, and it definitely helped in making the hotel even more advanced in terms of television technology.”
Sigit AtmojoIT Manager of Holiday Inn Lampung Bukit Randu
“The addition of ZAFIRO to the range of services we make available to our clients has resulted in a considerable improvement in the client experience. The platform allows us to provide a fast and personalised tool, which has been very well received, not only by the individual client, but also in the staging of the various events we host. The user-friendly interface and the attention to detail in each functionality streamline navigation and interaction with the system.
ZAFIRO has helped us strengthen our brand identity by offering a modern and efficient digital experience. On a technical level, I would highlight its scalability and flexibility, the multitude of integrations available with third parties and a solid cloud infrastructure, which for Rosewood Villa Magna has resulted in a frictionless implementation and high availability, fundamental for our daily operations.”
Adrián ArroyoIT Manager of Rosewood Villa MagnaZAFIRO has helped us strengthen our brand identity by offering a modern and efficient digital experience. On a technical level, I would highlight its scalability and flexibility, the multitude of integrations available with third parties and a solid cloud infrastructure, which for Rosewood Villa Magna has resulted in a frictionless implementation and high availability, fundamental for our daily operations.”
“Our collaboration with ZAFIRO has been a game-changer in elevating our hotel’s marketing and communication capabilities. Their platform allows us to deliver a more connected, personalised, and seamless guest experience—consistently meeting the high standards of Dusit Hotels & Resorts. From customised event signage to an intuitive IPTV journey, every touchpoint now reflects our commitment to exceptional service in real time.”
Robyn Jayne LopezDigital Marketing & Communications Managerr of Dusit Princess Melaka
“With ZAFIRO we have managed to incorporate a modern entertainment system that has been very well appreciated by our customers and that adapts to the current needs of our clientele. The installation process was quick, easy and the technical support was excellent. We now offer an experience that really makes a difference in every room.”
Jorge LepeHotel Cimbel Director
“With ZAFIRO Cast, we can now offer our guests the ultimate 'home away from home' entertainment experience. The ability to easily connect their mobile devices and enjoy their own content on a larger screen has received overwhelmingly positive feedback. We're also incredibly grateful for the impeccable and responsive support provided by the ZAFIRO team.”
Thomas SingenbergerPublic House Hotel General Manager
“We are very pleased with the Zafiro IPTV solution. The system offers a seamless and intuitive experience for our guests. Their commitment to service excellence and attention to detail have made a significant difference. We sincerely value this collaboration.”
Montree ChaisanInterContinental Chiang Mai The Mae Ping IT Manager
“ZAFIRO has been key to our commitment to digitalisation, allowing us to significantly reduce manual tasks and paper usage, which has led to tangible operational improvements. We wanted to strengthen our position as a modern, guest-focused resort, and thanks to the implementation of ZAFIRO IPTV and Digital Signage, we have completely transformed the in-room experience, offering personalised and dynamic entertainment and information.
Integration with our PMS through the ZAFIRO cloud platform has provided us with real-time analytics, facilitating more agile and effective decision-making, as well as alleviating staff workload. Technically, we now have a robust, scalable and fully integrated digital infrastructure.
But most importantly, the guest experience has improved significantly. We now offer much more personalised, seamless and connected stays, which translates into greater satisfaction and loyalty. ZAFIRO has allowed us to merge Caribbean hospitality with cutting-edge technology, reinforcing our image as an innovative, sustainable and unique resort.”
Cristian Henao MarinLionsDive Beach Resort CriTi ICT Solutions Director & IT
"The integration of ZAFIRO TV and the Wi-Fi portal has redefined the way guests interact with our destination. From the moment they arrive at one of our hotel suites, guests have access to an intuitive interface that allows them to discover the hotel's different services, book experiences, enjoy multimedia content and receive personalised communications. This digital ecosystem is complemented by a secure, smooth and uninterrupted Wi-Fi connection, which reinforces our destination's positioning as a benchmark for innovation and technological excellence, in line with the expectations of our customers, whether they are staying with us or just visiting. Likewise, the ability to manage services directly from the television has optimised communication with the team, offering a more agile, private and efficient experience. All of this has contributed to raising satisfaction levels and strengthening the loyalty of our guests."
Antonio GarciaIT Manager at Abadía Retuerta
“At Palladium Hotel Group, we always put our guests’ experience at the centre of our efforts. In the case of TRS Ibiza Hotel, we leverage our expertise at ZAFIRO after many years of working together to offer our guests the information most relevant to their interests. Due to its positive results, we have integrated the tool as one of our most important internal brand touchpoints at the top of our conversion funnel. Thanks to the analytics and design module, we have been able to carry out A/B testing, continuous UX improvements and micro-optimisations in the customer journey, among other things. In addition to increasing customer satisfaction by providing an attractive, useful and functional interface, it has enabled us to increase per-user consumption of certain extras by 56%.”
Héctor Martínez Domínguez Cluster Marketing Manager at TRS Ibiza Hotel
“The collaboration between ZAFIRO and tent Arenal was born with a clear objective: to offer a modern, functional accommodation experience that meets the expectations of today’s travellers. Thanks to a range of solutions, ZAFIRO has helped tent Arenal to digitise and personalise the guest experience, enabling easy interaction with relevant information about the destination and with their own content from their mobile phones. The platform acts as a bridge to discover the best of the surrounding area, as well as making it easier for guests to decide what to see and when to do it – for example, by connecting their streaming platforms such as Netflix – from their own devices, thus enhancing the customer experience and making them feel at home.”
Miguel TravéDirector of Systems at tent Arenal
"Partnering with ZAFIRO has remarkably transformed the digital hospitality experience at Louis Louvre Hotel Asaba. Their in-room entertainment and casting solutions have introduced a seamless, intuitive, and premium experience that aligns perfectly with the expectations of today’s modern traveler.
Beyond the technology itself, ZAFIRO has significantly elevated our brand perception, positioning our guest experience closer to the standards of an international five-star hotel. The platform combines elegance, simplicity, and reliability in a way that has improved operational efficiency while also enhancing guest satisfaction and overall brand value.
From deployment to day-to-day usability, the experience has been highly professional, and ZAFIRO continues to stand out as a valuable technology partner in our hospitality journey."
Solomon AkayaIT Manager of Louis Louvre Hotel Asaba
“In our day-to-day work, we aim to ensure that both patients and their companions are as comfortable as possible during their stay. This technology helps us achieve that goal by providing easy access to information and entertainment options in the room, without adding to the complexity of our service.”
Nuno BorgesWard Nursing Coordinator at MiKS Hospital
“Authenticity and a sense of belonging are among Villa Petriolo’s core values, and thanks to our partnership with ZAFIRO, we’ve been able to customize the graphics on our TVs so that our guests can connect with our experience and understand the kind of hospitality we aim to provide. Thanks to ZAFIRO, guests can conveniently view key information (such as restaurant menus, our wellness treatments, and much more) right from their TVs. As for streaming apps, we can only currently offer Netflix and YouTube, but we hope that very soon, thanks to the work of the ZAFIRO team, additional apps will become available, offering our guests more options and an easier way to watch their favorite shows.”
Rita MandrianiFront Office Manager at Villa Petriolo
Discover some of the hotels that offer a
memorable experience already thanks to ZAFIRO
EUROPE
Paradores
Spain
Bless Hotel Madrid
Madrid (Spain)
Ultima Gstaad
Gstaad (Switzerland)
Ushuaia Ibiza Beach Hotel
Ibiza (Spain)
Meliá París La Défense
Paris (France)
Club Med Magna Marbella
Marbella (Spain)
Grand Palladium Sicilia Resort
Palermo (Italy)
Hard Rock Tenerife
Tenerife (Spain)
Sofitel Athens Airport
Athens (Greece)
Room Mate Bruno
Rotterdam (Netherlands)
VP Plaza España
Madrid (Spain)
Voco St. David's Cardiff
Cardiff (United Kingdom)
Hotel Attica21
Vigo (Spain)
tent Palmanova
Calvià (Spain)
Barceló Monasterio de Boltaña
Boltaña (Spain)
LeCrans
Crans-Montana (Switzerland)
MIDDLE EAST
Voco Hotel Dubai
Dubai (United Arab Emirates)
Dusit Thani Abu Dhabi
Abu Dhabi (United Arab Emirates)
Al Raha Beach Hotel
Abu Dhabi (United Arab Emirates)
Mövenpick Resort Taba
Taba (Egypt)
Dusit D2 Salwa
Doha (Qatar)
Dr. Sulaiman Al-Habib Hospital in Al Qassim
Buraydah (Saudi Arabia)
Dusit Doha Hotel
Doha (Qatar)
Barceló Hotel & Residences, Bahrain
Manama (Bahrain)
AFRICA
Barceló Anfa Casablanca
Casablanca (Morocco)
Radisson Blu Resort Saidia Beach
Saidia (Morocco)
Hyatt Place Taghazout Bay
Agadir (Morocco)
Novotel Convention & Spa
Antananarivo (Madagascar)
La Palmeraie By Mauritius Boutique
Palmar (Mauritius)
voco Johannesburg Rosebank
Johannesburg (South Africa)
The Vineyard
Cape Town (South Africa)
Club Med Cap Skirring
Kabrousse (Senegal)
Suites By Le rêve
Tangier (Morocco)
Asia-Pacific
Banyan Tree Phuket
Phuket (Thailand)
Kimpton Maa-Lai Bangkok
Bangkok (Thailand)
Baglioni Resort Maldives
Maagau Island (Maldives)
Dusit Thani Maldives
Mudhdhoo Island (Maldives)
Alila SCDB Jakarta
Jakarta (Indonesia)
Potato Head Studios
Bali (Indonesia)
Park Inn by Radisson Clark
Manila (Philippines)
Crowne Plaza Vinh Yen City Centre
Vĩnh Yên (Vietnam)
Shangri-La Singapore
Singapur
NUSTAR Resort & Casino
Cebu (Philippines)
Siam Kempinski Hotel Bangkok
Bangkok (Thailand)
Courtyard by Marriott Vadodara
Gururat (India)
Intercontinental Chiang Mai
Chiang Mai (Thailand)
Hilton Saigon
Ho Chi Minh City (Viet Nam)
COMO Metropolitan Singapore
Singapore
SO Bangkok
Bangkok (Thailand)
Latin America
Royalton Chic Cancún
Cancun (Mexico)
Planet Hollywood Beach Resort
Culebra (Costa Rica)
Hilton Panamá
Panama City (Panama)
Banyan Tree Mayakoba
Playa del Carmen (Mexico)
Hard Rock Hotel & Casino
Punta Cana (Dominican Republic)
Icon Hotel
Santiago (Chile)
Royalton Negril
Negril (Jamaica)
The Pyramid at Grand Oasis
Cancun (Mexico)
Royalton Antigua
Antigua and Barbuda
NuestOur ratings in Google
¿QuierDo you want to know more projects?
