And for hotels...
ZAFIRO Guest, the complete experience for your guests
All integrated with full autonomy or with a single connection to the PMS
Cloud state-of-the-art architecture over
Amazon Web Services (AWS)
Amazon Web Services (AWS)
Scalability
without limitations
Total availability
(99.99%)
Top
reliability
Premium Security
(CDN, WAF, IPS, IAM)
High maintainability
with regular unattended
updates
High performance with minimal response time
Simple
interoperability
Sustainability
and efficiency
ZAFIRO centralises the management, design and monitoring of all devices that enable interaction with guests in a single system, offering the most extensive functionality and refined usability. This makes it possible to automate processes, improve communication and increase efficiency in order to optimise the guest experience and maximise engagement.
Global management
(multi-property)
centralised
Monitor
and manage from
any location
Unified Content
Management System (CMS)
Multichannel interfaces with a unified and customisable design
Interactive and personalized mobile experience
What does ZAFIRO mobile app for hotels offer?
ZAFIRO includes a complete and customisable hotel guest services app allowing the user to easily access services, information and key features of the establishment from his own device (tablet or mobile). Using a Web App (PWA), with no download.
Transform the technology of your hotel and become a contactless establishment that guarantees compliance with safety and hygiene protocols.
ZAFIRO Mobile is available in app and web versions, being 100% customizable and with easy access for the guest to download, all this developed under a pure cloud architecture in AWS.
SelfCheck-in
Information and services
Interactive maps
Link to room and access to guest services
ZAFIRO Mobile includes
Mobile web app for hotels with all services
- Progressive Web App (hotel room app without download) available for hotel level or corporate. Optional native App for iOS or Android.
- Mobile digital room key (requires integration with door lock system).
- Optimized mobile purchasing process, with optional geolocated order delivery.
- Smiley feedback: Quick and friendly guest satisfaction control, with configurable email notification for immediate action.
- Scheduled advanced messaging with priority levels.
- Push notifications for important and urgent alerts.
- Booking requests of public areas (for registered users).
- Default widgets: Chat (direct WhatsApp access).
- And much more…
Expand the entertainment options in your room
Discover everything ZAFIRO TV has to offer
with Room Entertainment
Your experience begins when you connect to ZAFIRO WiFi
Automatically log in to the PWA guest app and discover everything that is available to you
Much more than just mobile app for hotels
We want you to be able to provide your guests with the best service, which is why our comprehensive mobile solution is available in a Premium version and includes ZAFIRO Sales.
ZAFIRO Mobile Premium
With the Premium option, guests can easily register, enabling advanced features such as booking hotel spaces and activities (restaurants, spa, gym, etc.). Registration also activates automatic data collection in user profiles and provides detailed browsing statistics on the interface.
It allows you to manage and commercialise hotel products and services through a multi-channel hotel eCommerce platform. It offers in-house or outsourced shops, promotional campaigns and multiple geolocated delivery points, driving additional sales and improving the guest’s digital experience.
Why choose ZAFIRO mobile web app for hotels?
ZAFIRO Mobile transforms the guest’s mobile phone into a direct channel with the hotel, centralising information, services and communication. Designed to optimise management, strengthen the brand and offer a professional, modern and connected experience to each guest.
Customised interface according to the hotel
The hotel configures the guest smartphone app with its design, accesses and featured content.
- Reinforce brand identity, prioritise the most important services, and offer guests an organised and professional digital experience.
Centralised management of all services
The hotel manages reservations, room service, activities, and promotions from a single dashboard.
- Facilitates operational control, reduces errors and streamlines service, increasing staff efficiency and service quality.
Direct and segmented communication
Send messages and notifications to guests based on their stays or profiles.
- It allows you to communicate promotions, changes or events immediately and effectively, improving communication management and guest satisfaction.
Statistics and analysis
ZAFIRO mobile hospitality app collects guest browsing and behaviour data.
- Help the hotel make decisions based on real information, optimising services, promotions and the overall experience.
Integration with ZAFIRO TV and digital ecosystem
Synchronise content and services between mobile devices, TVs and other hotel systems.
- It provides a consistent and professional experience for guests and simplifies the management of content and services from a single ecosystem.
Quick and orderly access to information and activities
Schedules, reservations, and services are always available on the mobile web app for hotels.
- Allows the hotel to reduce direct enquiries to staff and ensure that guests access all key information in an organised and efficient manner.
Add
Additional features to enhance your mobile app for hotels
Advanced Design
Design and manage multiple interfaces with fully customisable widgets.
App version
ZAFIRO Mobile is available in PWA (Progressive Web App), with the possibility of enjoying all the
functionalities encapsulated in a Native app (iOS – Android).
Our mobile hotel guest app includes all the hotel services on a mobile phone. From check-in to check-out and throughout the entire stay.
Before entering, the guest can pre check-in and obtain a digital key.
During the stay, the guest has a wide range of options in the common areas and in their room.
Customers already using ZAFIRO mobile hospitality app
They already trust our services
Our technology is trusted by leaders in the hotel industry.
They trust the quality of the ZAFIRO solutions for hotels. Their guests already enjoy a superior experience.
How ZAFIRO Cast works in combination with ZAFIRO Mobile
Enhance the hotel guest experience with smart mobile technology
Discover how ZAFIRO Mobile transforms your guests’ stay with an intuitive, modern and fully customisable solution. From check-in to check-out, access services, control room devices, view multimedia content and much more, all from the guest’s mobile phone.
A mobile app for connectivity with entertainment integrated
How ZAFIRO Cast works in combination with ZAFIRO TV
ZAFIRO Mobile combines with ZAFIRO WiFi and ZAFIRO TV with Room Entertainment to offer your guests a seamless and comprehensive experience. From their mobile phones, they can access services, information and content in their rooms, while the hotel manages everything centrally and efficiently.
Domotics integrated in the hotel guest services app
Room Control
Integration with leading home automation system providers so that guests can control any element in their room from their mobile device:
- Lights.
- Temperature.
- Blinds and curtains.
- Background music, etc.
How can we help you grow?
Frequently asked questions about the mobile app for hotels
What exactly is ZAFIRO Mobile?
ZAFIRO Mobile is the web app of the ZAFIRO ecosystem designed for hotels. It allows hotels to offer services and information to guests from their mobile devices (reservations, hotel services, directory, notifications, etc.), and is configured by the hotel to maintain the brand identity and content structure that the establishment decides upon.
How does ZAFIRO Mobile integrate with ZAFIRO TV and ZAFIRO WiFi?
ZAFIRO Mobile integrates with ZAFIRO TV and ZAFIRO WiFi within the ZAFIRO ecosystem to offer a connected experience: ZAFIRO WiFi manages connectivity and access; ZAFIRO Mobile offers services and information accessible from mobile devices; and ZAFIRO TV displays content and services in rooms and common areas. The integration allows actions to be synchronised (for example, displaying relevant information on the TV or providing simplified access after WiFi authentication).
Can ZAFIRO Mobile be integrated with sales solutions such as ZAFIRO Sales?
Yes. ZAFIRO Mobile integrates with ZAFIRO Sales so that the hotel can offer a direct sales channel from the app: room service orders, service reservations or product purchases. Everything is centralised, easy to manage and with an experience that is fully adapted to the hotel’s image.
What operational benefits does ZAFIRO Mobile bring to the hotel?
ZAFIRO Mobile centralises service management (requests, reservations, guest communication), reduces staff workload and minimises operational errors. It facilitates direct and segmented communications, streamlines contactless processes and improves customer service efficiency, resulting in time and operational cost savings.
What does the hotel need to implement ZAFIRO mobile?
Implementation is very simple. The hotel only needs to upload its content (services, texts, images) and configure the basic parameters from the ZAFIRO manager. In most cases, the hotel or group’s own IT team can perform this configuration without assistance. ZAFIRO provides access to the platform and support when needed.
Does ZAFIRO Mobile offer analytics and advanced options (Premium)?
Yes. With the advanced (Premium) options, ZAFIRO Mobile can collect usage and navigation metrics within the app configured by the hotel. This data allows the hotel to analyse behaviour, optimise content and promotions, and make informed decisions to improve the offering and guest experience.
