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Interactive, connectivity and entertainment services

ZAFIRO is a modular platform and ecosystem of interactive and connected hotel entertainment solutions adapted to hospitality environments.

Our solutions operate with pure cloud architecture and offer the best technology, interactivity and connectivity for hotels, residences, hospitals and businesses.

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ROOM TV
Interactive television 100% customizable.
SIGNAGE TV
Information and advertising in common areas with centrally managed screens.
MOBILE
All your hotel services on the guest’s or staff’s mobile device.
WIFI
WiFi network management in the hospitality environment.
Technology that evolves with you and your hotel

Full cloud solutions with highest reliability, security and scalability

ZAFIRO Logo AWS
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ZAFIRO is a flexible ecosystem that adapts to any type of project and budget thanks to its SaaS model.

CMS:
Unified content management system

Additional income:
Sale of products / extra services
and marketing campaigns.

WHY ZAFIRO

Turnkey draft:
Adapted to the particular
needs of each client.

SAAS Model:
A flexible model that adjusts
to the needs of each project
at all times.

Analysis and statistics:

Essential to offer a

unique experience to each guest.

Turnkey draft:
Adapted to the particular
needs of each client.

CMS:
Unified content management system

SAAS Model:
A flexible model that adjusts
to the needs of each project
at all times.

Additional income:
Sale of products / extra services and marketing campaigns.

Analysis and statistics:

Essential to offer a unique experience to each guest.
Why ZAFIRO responsive

Thanks to ZAFIRO, we accompany the hotel throughout the Customer Journey so we can offer the best user experience.

Pre check-in

ZAFIRO Mobile, guests can carry out the online registration before their arrival at the hotel.

Pre check-in

Reception Desk

ZAFIRO WiFi and ZAFIRO Mobile, we provide internet access and centralise features such as the digital key on the customer’s mobile. Unified and automatic access to the hotel’s systems: guest registration through the Web App and pairing of the mobile device with the room’s Google Cast®.

Reception Desk

Advertising

ZAFIRO Signage, for common areas throughout the hotel environment.

Advertising

In the room

ZAFIRO Mobile and ZAFIRO TV, centralised information, interactivity with the hotel and entertainment in two formats.

In the room

Mobility

ZAFIRO Mobile, all the hotel services in just one click from their mobile.

Mobility

Check-out

ZAFIRO Mobile and ZAFIRO TV, billing enquiry and express Check-out from their mobile device or TV.

Check-out
Who do we offer interactive technology, connectivity and entertainment to?
ZAFIRO TV y móvil
SECTORES ZAFIRO Maritimo Icon

MARITIME

SECTORES ZAFIRO Salud Icon

HEALTH

ZAFIRO Deportes Background

SPORTS

Why choose ZAFIRO's interactive and connected hotel entertainment solutions?
ZAFIRO is the reference technological of the most important hotel groups in the world.

Our presence in the sector is growing day by day:

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An ecosystem that connects your hotel from beginning to end

ZAFIRO combines TV, Mobile and WiFi into a unified ecosystem, managed from a single CMS. Each solution works together to provide personalised, modern and seamless experiences, from the room to the common areas.

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360° integrated ecosystem

ZAFIRO offers a full solution that connects ZAFIRO TV, ZAFIRO Mobile, and ZAFIRO WiFi in one ecosystem. All platforms connect with each other, sharing info and features for the hotel and guest.

  • It allows you to manage all services and content from a single location, reducing complexity and operating costs, and offering guests a consistent and seamless experience throughout their stay.
Centralised communication and marketing

Thanks to the ZAFIRO ecosystem, promotional, informational and welcome messages can be sent to guests via ZAFIRO TV and ZAFIRO Mobile at the same time.

  • Hotels can reach their customers at any point in the experience (rooms, common areas or mobile devices), improving the effectiveness of promotions and guest satisfaction.
Advanced Room Entertainment

Room Entertainment combines Google Cast with access to apps and movies directly on ZAFIRO TV, offering a personalised and secure content experience.

  • Guests enjoy their favourite entertainment platforms instantly and hassle-free, enhancing the perception of hotel quality and increasing customer loyalty.
Unified usage data and statistics

The ecosystem collects information on guest interaction with ZAFIRO TV, Mobile and WiFi, generating statistics on content, browsing and preferences.

  • It enables the hotel to optimise services and promotions based on real data, improving the guest experience and facilitating strategic decision-making.
Simple and easy-to-use ecosystem

ZAFIRO combines all its solutions (TV, Mobile, WiFi and Room Entertainment) into one intuitive platform, with clear and accessible settings, without the need to manage multiple complex systems.

  • Hotels can quickly implement and maintain the ecosystem, reducing staff learning curves and avoiding operational errors, while offering guests a smooth and frictionless experience.
Centralised management for chains

ZAFIRO CORE enables hotel chains to manage all their hotels from a single platform, centralising content, promotions, configurations and guest data. Each property can maintain local customisation within a unified global control.

  • Facilitates brand consistency and operational control across multiple properties, reduces administrative burden, and enables marketing, communication, and service strategies to be implemented quickly and efficiently across the entire chain.

Customers already using our IPTV solution for hotels

They already trust our services

What do our customers say about ZAFIRO's hotel entertainment solutions?

How can we help you grow?
“ZAFIRO Cast allows us to improve and personalize our customers' experience, allowing them to enjoy their own audiovisual content easily and securely.”

Carlos Martínez | Paradores de Turismo de España
Operations Manager

“For Meliá Hotels International it is key to be able to adapt and personalize the experience for each of our clients, for this reason it is essential to create the environment and transmitting the values of each of our brands. ZAFIRO ecosystem has allowed us to configure the platform based on the needs of each brand, the modularity of the system is a key factor when it comes to achieve it and, specifically, with ZAFIRO Cast we have elevated the experience of our customers allowing them to enjoy their own audiovisual content in a simple and secure way in our hotels.”

Tomeu Fiol | Meliá Hotels International
Global Hotel Tech Director

"In Palladium Hotel Group we are proud of our mission of turning customers into fans. To achieve this, we focus on improving the experience of our guests, offering them new, relevant, surprising products and services. ZAFIRO allows us to be in touch with the guest of a direct, agile and efficient way. Furthermore, it has become a very important wow moment during the customer journey of our guests, being one of the great attractions during their stay."

Héctor Martínez | TRS Yucatán
Project Manager - Digitalisation Process

"For ATELIER de Hoteles it is essential to offer the customer a unique and totally personalized experience. In this sense, having ZAFIRO as an interactive information and entertainment tool enriches our purpose of providing unique and unforgettable experiences, since for our guests, in addition to being functional, it is simply surprising."

Mascia Nadin | ATELIER STUDIO Playa Mujeres
ATELIER Hotels Corporate Director of Operations

"ZAFIRO provides an important added value to propierties like ours. The solution has helped us to improve our customers' satisfaction and their overall experience. Moreover, it is great to count on trusted partners like ZAFIRO. We are very satisfied, not only with the service provided but also with its after sales support!."

Sotiris Kyriakou | Sunprime Ayia Napa Suites & Spa
Chief Accountant

“Our project is unique and we want to make the Syncrosfera Experience felt in all areas of our establishment. For our rooms, we are pleased to have Zafiro TVA to show the services and customize it according to our client in a unique way, like our project .“

Helia Castro | Syncrosfera
Head of Sales & Marketing

“I had the pleasure of working personally with ZAFIRO and was pleasantly surprised by the attention to detail and precise technical capabilities. Given my role, I dedicated myself more to the technical part and always found the answers I was looking for through the Manager, being able to trace any problem to the connected devices. But I was also able to test the content part well and was pleasantly surprised by the many opportunities the service offers.”

Filippo Ceraolo | Grand Palladium Sicilia y Garden Beach Resort & Spa
IT Manager

“ONYX’s work with ZAFIRO has resulted in a great solution for our properties, and am very much looking forward to adding Amari Watergate Bangkok to our list of projects together. Their attentive and collaborative approach provides the best solution that not only elevates our guests’ digital experience on property, but also reflects well our brand experience.”

Phiphat Khanonwet | ONYX Hospitality Group
Vice President for Information Technology

"Personally, within all the functionality that it offers, I would highlight the integration with the system, since when checking in the client’s information travels to Zafiro, offering a personalized welcome to the client in the room, as well as being able to personalize the experience of the user without displaying a static interface. On the other hand, I add another point to take into account that it has only been started in OY Valencia and Malaga and it is the Chromecast, since they are the only two hotels of the company with this system in place right now."

Pedro Echevarria | Only YOU Hotels
General Manager

"We developed a great partnership with ZAFIRO and their dedication to your needs, is evident in all aspects of our TV system, We appreciate their attention to details and creative approach to bringing our luxury lifestyle scape to a digital level"

Pidichanan M. Macaluso | Kimpton Maa-Lai Bangkok
Area Director of Marketing Communications

"At Room Mate Group we always put people at the center of all our decisions. Our motto is “no” does not exist. We believe that technology has a direct impact on people’s needs, and we are based on creating unique experiences in each of our projects. ZAFIRO provides us with the necessary technology to carry this out, and a solution that allows us to dream that there are no limits to making our hotels unique."

Alberto Corredera | Room Mate Hotels
IT Director

“On a purely technical level, we were pleasantly impressed by how quickly and easily the solution was implemented at our hotel. ZAFIRO’s staff have always demonstrated expertise, experience, and responsiveness. By connecting us with some of its references, ZAFIRO was able to reassure and encourage us, which enabled us to quickly secure all our objectives.Unquestionably, ZAFIRO excels in this type of endeavour in terms of communication and information. The responsiveness and attention to detail of the support team is another aspect that we highly appreciate”

Jérôme Jarry | Club Med
Head of IT Infrastructures

“We contacted and trusted Zafiro because we were recommended by other establishments of the company that already had the system. In the Hotel we had a system that used intermediate devices that forced us to maintain 2 remote controls and that had to be restarted from time to time due to blockages and slowness. We analysed our infrastructure, reusing a large part of the existing material, which saved us a very important cost. Zafiro also contacted the manufacturer of our televisions, getting them to adapt them to their system, thus eliminating the need for the intermediate device and the double remote control. The implementation of the system was done quickly and without complications for us, now we have a much faster and easier to use system for our customer.”

Gustavo Uceda | Carlos Manzano | Barceló La Nucía Palms
IT Dept. | Head of SSTT

“At tent Hotels, we have found in Zafiro a solution that goes beyond the conventional. Thanks to this, we can configure the platform so that each client has useful and valuable information not only about the hotel but also about the surrounding area, adding value to our brand positioning based on providing the client with an experience to discover the destination. Through this tool, we simplify the user experience while ensuring that they can enjoy their own content in a comfortable and welcoming environment, making it an enriching experience for everyone.”

Antonio Flores | tent Hotels (tent Bahía de Palma)
Chief Operating Officer of tent Hotels

“Having ZAFIRO has allowed us to offer a quality customer experience to our guests by providing them with a wide range of entertainment options. In addition, the high degree of personalisation means that we can offer additional services and information about our services interactively directly in the rooms. It is worth noting that during the entire implementation and start-up process, any issues we have had (which is logical as it is a new opening) have been resolved within hours. We would definitely count on them again.”

Miguel Feria | tAlcázar Hotel Sóller
Director

“The implementation of ZAFIRO’s solutions has significantly raised the quality of our services, allowing us to offer our guests a more personalised and satisfying experience. The integration has been seamless, and ZAFIRO’s ongoing support has been invaluable in optimising our services.”

Eva Magaldi Oria | Hotel Rhin Garden
Director

“The integration with ZAFIRO has been really good for us. The support team’s response is fast in solving problems, and it definitely helped in making the hotel even more advanced in terms of television technology.”

Sigit Atmojo | Holiday Inn Lampung Bukit Randu
IT Manager

“The addition of ZAFIRO to the range of services we make available to our clients has resulted in a considerable improvement in the client experience. The platform allows us to provide a fast and personalised tool, which has been very well received, not only by the individual client, but also in the staging of the various events we host. The user-friendly interface and the attention to detail in each functionality streamline navigation and interaction with the system.
ZAFIRO has helped us strengthen our brand identity by offering a modern and efficient digital experience. On a technical level, I would highlight its scalability and flexibility, the multitude of integrations available with third parties and a solid cloud infrastructure, which for Rosewood Villa Magna has resulted in a frictionless implementation and high availability, fundamental for our daily operations.”

Adrián Arroyo | Rosewood Villa Magna
IT Manager

“Our collaboration with ZAFIRO has been a game-changer in elevating our hotel’s marketing and communication capabilities. Their platform allows us to deliver a more connected, personalised, and seamless guest experience—consistently meeting the high standards of Dusit Hotels & Resorts. From customised event signage to an intuitive IPTV journey, every touchpoint now reflects our commitment to exceptional service in real time.”

Robyn Jayne Lopez | Dusit Princess Melaka
Digital Marketing & Communications Manager

“With ZAFIRO Cast, we can now offer our guests the ultimate 'home away from home' entertainment experience. The ability to easily connect their mobile devices and enjoy their own content on a larger screen has received overwhelmingly positive feedback. We're also incredibly grateful for the impeccable and responsive support provided by the ZAFIRO team.”

Thomas Singenberger | Public House Hotel
General Manager

“With ZAFIRO, we have managed to incorporate a modern entertainment system that has been highly rated by our customers and adapts to their current needs. The installation process was quick and easy, and the technical support was excellent. We now offer an experience that really makes a difference to every stay.”

Jorge Lepe | Hotel Cimbel
Director

“We are very pleased with the Zafiro IPTV solution. The system offers a seamless and intuitive experience for our guests. Their commitment to service excellence and attention to detail have made a significant difference. We sincerely value this collaboration.”

Montree Chaisan | InterContinental Chiang Mai The Mae Ping
IT Manager

“ZAFIRO has been key to our commitment to digitalisation, allowing us to significantly reduce manual tasks and paper usage, which has led to tangible operational improvements. We wanted to strengthen our position as a modern, guest-focused resort, and thanks to the implementation of ZAFIRO IPTV and Digital Signage, we have completely transformed the in-room experience, offering personalised and dynamic entertainment and information. Integration with our PMS through the ZAFIRO cloud platform has provided us with real-time analytics, facilitating more agile and effective decision-making, as well as alleviating staff workload. Technically, we now have a robust, scalable and fully integrated digital infrastructure. But most importantly, the guest experience has improved significantly. We now offer much more personalised, seamless and connected stays, which translates into greater satisfaction and loyalty. ZAFIRO has allowed us to merge Caribbean hospitality with cutting-edge technology, reinforcing our image as an innovative, sustainable and unique resort.”

Cristian Henao Marin | LionsDive Beach Resort
CriTi ICT Solutions Director & IT

“The integration of ZAFIRO TV and the Wi-Fi portal has redefined the way guests interact with our destination. From the moment they arrive at one of our hotel suites, guests have access to an intuitive interface that allows them to discover the hotel's different services, book experiences, enjoy multimedia content and receive personalised communications. This digital ecosystem is complemented by a secure, smooth and uninterrupted Wi-Fi connection, which reinforces our destination's positioning as a benchmark for innovation and technological excellence, in line with the expectations of our customers, whether they are staying with us or just visiting. Likewise, the ability to manage services directly from the television has optimised communication with the team, offering a more agile, private and efficient experience. All of this has contributed to raising satisfaction levels and strengthening the loyalty of our guests.”

Antonio Garcia |Abadía Retuerta
IT Manager

“At Palladium Hotel Group, we always put our guests’ experience at the centre of our efforts. In the case of TRS Ibiza Hotel, we leverage our expertise at ZAFIRO after many years of working together to offer our guests the information most relevant to their interests. Due to its positive results, we have integrated the tool as one of our most important internal brand touchpoints at the top of our conversion funnel. Thanks to the analytics and design module, we have been able to carry out A/B testing, continuous UX improvements and micro-optimisations in the customer journey, among other things. In addition to increasing customer satisfaction by providing an attractive, useful and functional interface, it has enabled us to increase per-user consumption of certain extras by 56%.”
Héctor Martínez Domínguez | TRS Ibiza Hotel
Cluster Marketing Manager
“The collaboration between ZAFIRO and tent Arenal was born with a clear objective: to offer a modern, functional accommodation experience that meets the expectations of today’s travellers. Thanks to a range of solutions, ZAFIRO has helped tent Arenal to digitise and personalise the guest experience, enabling easy interaction with relevant information about the destination and with their own content from their mobile phones. The platform acts as a bridge to discover the best of the surrounding area, as well as making it easier for guests to decide what to see and when to do it – for example, by connecting their streaming platforms such as Netflix – from their own devices, thus enhancing the customer experience and making them feel at home.”
Miguel Travé | tent Arenal
Director of Systems
“Partnering with ZAFIRO has remarkably transformed the digital hospitality experience at Louis Louvre Hotel Asaba. Their in-room entertainment and casting solutions have introduced a seamless, intuitive, and premium experience that aligns perfectly with the expectations of today’s modern traveler. Beyond the technology itself, ZAFIRO has significantly elevated our brand perception, positioning our guest experience closer to the standards of an international five-star hotel. The platform combines elegance, simplicity, and reliability in a way that has improved operational efficiency while also enhancing guest satisfaction and overall brand value. From deployment to day-to-day usability, the experience has been highly professional, and ZAFIRO continues to stand out as a valuable technology partner in our hospitality journey.”
Solomon Akaya | Louis Louvre Hotel Asaba
IT Manager
“In our day-to-day work, we aim to ensure that both patients and their companions are as comfortable as possible during their stay. This technology helps us achieve that goal by providing easy access to information and entertainment options in the room, without adding to the complexity of our service.”
Nuno Borges | MiKS Hospital
Ward Nursing Coordinator
“Authenticity and a sense of belonging are among Villa Petriolo’s core values, and thanks to our partnership with ZAFIRO, we’ve been able to customize the graphics on our TVs so that our guests can connect with our experience and understand the kind of hospitality we aim to provide. Thanks to ZAFIRO, guests can conveniently view key information (such as restaurant menus, our wellness treatments, and much more) right from their TVs. As for streaming apps, we can only currently offer Netflix and YouTube, but we hope that very soon, thanks to the work of the ZAFIRO team, additional apps will become available, offering our guests more options and an easier way to watch their favorite shows.”
Rita Mandriani | Villa Petriolo
Front Office Manager
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Frequently asked questions about the ZAFIRO ecosystem

The ZAFIRO ecosystem combines TV, mobile and WiFi in an integrated system, managed from a single CMS. Each solution works in coordination to offer consistent experiences tailored to each guest throughout the hotel.

Guests access content, services and promotions seamlessly and in a personalised manner, whether from their room or in common areas, ensuring a connected and modern experience at all times.

By centralising content and functionality management in a common CMS, the ZAFIRO ecosystem facilitates coordination between solutions, optimises service implementation and ensures a consistent and seamless guest experience.

Yes. The CORE module allows hotel chains to oversee multiple properties from a single CMS, maintaining brand consistency and operational efficiency, while each hotel can customise its services according to its needs.

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