The concept of contactless hotels is no longer limited to check-in. Guests expect safe, fast and digital experiences at every touchpoint.
For establishments, this presents an opportunity: to use digital contactless solutions for hotels not only to reduce friction, but also to increase revenue, improve efficiency and build customer loyalty.
Benefits of a digital contactless solutions for hotels
- Reduced waiting times and increased guest satisfaction, which you can measure with a Smiley Face Customer Feedback system.
- Increased revenue through digital upselling and cross-selling.
- Greater security and GDPR compliance.
- Centralised management on a single cloud platform.
- Scalability: works in an independent hotel or a large chain.
Main digital contactless solutions for hotels with ZAFIRO
With ZAFIRO, you can turn your hotel into a truly contactless establishment, thanks to an ecosystem of integrated interactive and entertainment solutions that work on TV, mobile and WiFi.
Solutions for contactless check-in and check-out for hotels
With the ZAFIRO Mobile app for hotels, guests can check in from their own mobile phone, without waiting at reception. They can also access their room with a digital room key, without the need for a physical card.
Contactless room service and digital orders
In addition, ZAFIRO Mobile incorporates multi-channel eCommerce for hotels that functions as a room service app, allowing guests to order food, drinks or products from their smartphone or the TV in their room. Everything is recorded in the PMS and managed in real time from the staff app.
Seamless connectivity and WiFi access
With ZAFIRO’s WiFi solution for hotels, network access is immediate and secure, with flexible identification (email, social media, passcode, room + surname). The captive portal automatically redirects guests to the hotel’s web app and connects them to other digital services.
Contactless entertainment in the room
The combination of ZAFIRO hotel PTV solution and ZAFIRO guest casting solution allows guests to enjoy Netflix, YouTube or their own music on the TV in their room, with private and secure sessions that are deleted upon check-out. No need to enter passwords on a shared device.
Contactless hotel technology for two-way communication
With messages on the TV, notifications on mobile phones, and campaigns segmented by language, ZAFIRO facilitates direct, multi-channel, and automated communication as a messaging solution for hotels. Guests receive information in real time, and the hotel can take advantage of this to promote special offers.
Would you like to turn your establishment into a contactless hotel?
Frequently asked questions about contactless solutions for hotels
What does contactless hotel mean?
A contactless hotel is one that digitises the guest experience to minimise physical interactions.
What digital contactless solutions for hotels can a hotel implement?
The main contactless solutions offered by ZAFIRO include check-in, mobile keys, online purchases from mobile or TV, secure and frictionless WiFi, contactless entertainment and communication via TV, mobile or digital signage.
How does ZAFIRO help to digitise a hotel?
ZAFIRO offers a complete ecosystem of integrated solutions that transform the hotel into a digital and contactless environment, all from a single cloud-based dashboard.
