Guest experience and upselling
How to create a customer profile that helps your hotel understand its guests
A name, an email address and a booking reference identify a customer profile for marketing. They tell you much less about what that person expects from your hotel.
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Guest messaging solutions via TV and mobile phone
ZAFIRO’s guest messaging solutions with professional branding options and multilingual support for international guests allows you to send digital messages, notifications and promotional content directly to your guests through their preferred devices.
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Connecting the hotel digital customer journey from arrival to checkout
Optimising the hotel customer journey map is not about adding more technology, but about better connecting each moment. Guests do not think in terms of products: they experience moments. They look up information before arriving, connect to Wi-Fi, check services on their mobile, interact with the TV, place orders or check out.
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The 17 best hotel guest and customer satisfaction survey questions
Measuring guest satisfaction does not have to involve lengthy surveys or complex forms. In fact, the hotels that achieve the highest participation in their feedback systems are those that focus on simplicity.
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New ZAFIRO CORE features for TV and Mobile
ZAFIRO CORE continues to expand the possibilities for customisation, communication and design within the ZAFIRO ecosystem, incorporating new tools designed to improve the guest experience and simplify content management from a single platform. The Widget Promo feature, within the Promo Tools option, and Interactive Maps, within Advanced Design, are now available for ZAFIRO TV and ...
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Hotel upsell software and strategies to increase guest & room upsells
Increasing revenue and selling hotel packages no longer depends solely on occupancy rates or room prices. True growth lies in maximising revenue per guest throughout their stay.
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