The first impression sets the tone for the entire stay. From personalising welcome message, note and card to visitors, tourist and guests to automating processes, every detail counts to ensure an unforgettable experience.
The customer’s experience upon arrival at the accommodation can mark their entire stay and final assessment. It is therefore essential to make this welcome as special as possible. It is not only about creating the right atmosphere, but also about valuing the guest’s time and making all the necessary formalities as easy as possible.
Here are some new expressions you can include in your hotel welcome:
Welcoming quotes and words for customers and guests
Are you looking for inspiration to make the best impression on your guests when they arrive at your accommodation? Here are some of the best welcoming quotes for customers:
Welcome to your second home’ (can be accompanied by the name of the hotel or the city in which it is located).
Welcome to the hotel of choice among travellers.
We are looking forward to having you as a guest.
How can I help make your stay more enjoyable?
Sample welcome message to visitors, tourist and guests
Example of warm welcome message to visitors:
Welcome to your home away from home. We are delighted to welcome you and will do our best to make your stay unforgettable.
Example of professional and elegant welcome message for guests:
It is a pleasure to welcome you. Our entire team is at your disposal to provide you with an exceptional experience.
Example of professional and elegant welcome message for tourist:
We are glad to have you here! Relax, unwind and enjoy yourself to the fullest. We’ll take care of the rest.
Example of inspiring and positive hotel welcome message:
Welcome to the place where relaxation, comfort and good times meet. Let your perfect experience begin.
Example of personalised and friendly welcome message to visitors:
Thank you for choosing us. We want you to feel at home, so if you need anything, we are here to help you at all times.
Sample welcome note for guests
If you are looking for a more comprehensive welcome note for guest in hotel, some ideas are:
Dear (name of guest), we are delighted that you have chosen our hotel. ‘On behalf of the entire team of the (name of hotel), I extend a very warm welcome and trust that your stay with us will be pleasant and comfortable.’
or
‘Dear (name of guest),’ The management and staff are pleased to be your hosts. I look forward to demonstrating all the amenities that make (name of hotel) a special accommodation. May I remind you that we have (list outstanding facilities and services).
Hotel welcome letter template
You can create your own hotel welcome letter based on the following welcome letter for hotel guest template:
Dear [Guest Name],
Welcome to [Hotel Name]!
We are glad to have you with us and hope you will enjoy a comfortable and pleasant stay. Our team is at your disposal for any needs you may have.
Please do not hesitate to contact us by dialing extension [Extension Number] from your room or by coming to reception.
We wish you an excellent stay.
Sincerely,
[Name of Director or Manager]
[Position]
[Name of Hotel]
How and where to show your welcome message, note and card
Now we come to the most important part of improving your hotel’s welcome (and the part that most hotels leave out). You can prepare the best customer welcome message for guests, but if you don’t deliver it at the right time and in the right way, the impact will be completely lost. At ZAFIRO we help you create a unique experience right from the start with our hotel technology solutions.
ZAFIRO TV: using the screen for personalised welcome message to visitors
Our hotel IPTV solution transforms the in-room TV into a powerful and direct communication tool. Thanks to its fully customisable interface, you can:
- Display a welcome screen with the guest’s name, language and a welcome sequence in images, text or video.
- Incorporate keywords, inspirational phrases or promotional messages through dynamic widgets, carousels and embedded videos.
- Manage multiple designs by guest type or hotel zone with ZAFIRO Advanced Design.
ZAFIRO Mobile: personalised welcome note for guest in hotel on its hand
Through the PWA or hotel mobile application, ZAFIRO Mobile allows phrases and messages to be pushed to the guest’s device:
- Welcome message when logging into the app with automatic language detection.
- Push notifications with courtesy phrases, recommendations or personalised information throughout the stay.
- Display of welcome videos or texts at the start of the app or after digital check-in.
ZAFIRO WiFi: first impact from the captive portal
The first digital point of contact is usually the hotel’s WiFi solution. ZAFIRO WiFi allows you to:
- Display a welcome message on the login screen, with texts, images and colours adapted to your brand.
- Display keywords or clear instructions in several automatically detected languages.
ZAFIRO Cast: welcoming quotes for customers integrated in the streaming experience
While ZAFIRO Cast aims to offer a ‘home-like’ experience with a casting solution for hotels, it also allows:
- Display a customised pairing screen with short messages or phrases while the guest’s device is connected.
- Include welcome videos or images before allowing access to the casting service.
ZAFIRO Signage: visible welcoming words for guests in common areas
ZAFIRO Signage takes your welcome messages out of the room and places them at strategic points with hotel digital signage:
- Display welcome screens in reception, lifts, corridors or common areas, customised by language, guest group or event.
- Use videos, animations and interactive banners to greet, guide or surprise guests from the moment they arrive.
- Programme campaigns segmented by profile, dates or location in real time.
ZAFIRO Guest + Advanced Design: personalisation power
Thanks to the ZAFIRO Guest module, you can:
- Personalise texts according to language, guest name, nationality, etc.
- Configure messages segmented by date, origin or customer profile with the help of tags and advanced statistics.
- Centrally manage all welcome messages through the cloud manager with ZAFIRO Chain.
Real-life example of omnichannel welcome message to visitors, tourist and guests
Welcome, [Guest Name]. We hope you enjoy your stay at [Hotel Name or Location]. Discover the best of the city from your room.
This same message can appear:
- On the TV when you turn it on.
- On the ZAFIRO Mobile app after logging in.
- On the ZAFIRO WiFi captive portal.
- On the ZAFIRO Cast screen during the initial connection.
With ZAFIRO, every word counts. From the first ‘Hello’ to the last ‘Thank you for your visit’, you can control how, when and where you speak to your guest. Because in hospitality, it’s the detail that builds loyalty.
Find out how to improve your hotel’s welcome by requesting more information or your demo now.
